Client Success Manager (m/f/d)

Who We Are

LDP Immobilienberatung GmbH is a specialized real estate advisory firm focused on tax-optimized investment properties for high-income professionals and international expats in Germany.

Our advisory model does not end with the property purchase.

Long-term relationships, portfolio development, and client trust are central pillars of our business.

That is why Client Success is a strategic function, not a support role.

The Role

As Client Success Manager, you are responsible for ensuring outstanding customer satisfaction, strong client retention, and a seamless after-sales experience.

You accompany clients after the investment decision and act as their central point of contact within LDP.

Your goal is simple:

Turn satisfied investors into long-term partners.

Your Responsibilities

• Maintain proactive communication with existing investors
• Ensure smooth coordination between clients, sales, financing partners, and external stakeholders
• Monitor client feedback and satisfaction levels
• Oversee post-purchase processes and documentation
• Maintain structured follow-up communication
• Support clients in building long-term real estate portfolios
• Identify opportunities for additional investments and referrals

Your Profile

• Fluent in German and English (required)
• Strong communication and interpersonal skills
• Structured and solution-oriented mindset
• High emotional intelligence and professionalism
• Ability to manage multiple stakeholders simultaneously
• Interest in real estate and investment structures

Experience in customer success, client relations, consulting, or financial services is a strong advantage.

What We Offer

• Permanent contract
• Hybrid work model
• Direct collaboration with Sales and Management
• Long-term development path toward Head of Client Success
• Growing responsibility as the company scales
• Integration into a performance-driven, ambitious team

Who Should Apply

• Professionals who value long-term relationships over short-term transactions
• Individuals who combine structure with empathy
• Personalities who want strategic responsibility
• Candidates seeking a role with visible impact on company growth